Terms + Conditions

Last updated: November 2026

These Terms + Conditions apply to all classes, packages, workshops, courses and events booked or bought with Yogarise, in our studios or online. By booking or buying with us, you agree to them. Questions? Email hello@yogarise.london.

Looking for something specific? Outdoor Yoga is in Section 13, Retreats in Section 14, and Teacher Training and courses in Section 15.

1. The basics

All items bought from Yogarise, in person or online, are non-refundable and non-transferable, unless these Ts+Cs say otherwise. Nothing in these Ts+Cs affects your legal rights.
All payments made to Yogarise for online or in-person classes, workshops or events (including Pre-Pay packages, Monthly Packages and Class Packs) are, and will be deemed to be, payments made to us on behalf of the individual teachers who run the classes that you attend, as detailed in your Momence account. Yogarise only collects payments as an agent on behalf of teachers.
If you book through ClassPass or another third party, their cancellation policy applies. We cannot override it.
Customer accounts that are inactive for more than 2 years may have their data deleted. See our Privacy Policy for more.

2. Your health and safety

Everyone must have their own Momence account, and sign the Yogarise Health & Safety Waiver in it, before attending any class, workshop or event, online or in person.
It is your responsibility to make sure you have read and understood the waiver, and that you are in a good state of health before you practise.
Pregnancy. Whether you practise during pregnancy is ultimately your decision. We don’t recommend practising in the first trimester and early second trimester (before 15 weeks). From 15 weeks, if you’re in good health and your GP or midwife is happy for you to practise, you’re welcome to join our Pregnancy Yoga and Pilates classes, including Pregnancy Reformer. We don’t recommend non-pregnancy classes if you are new to the practice. If you have a regular practice, you can attend all your usual non-pregnancy classes from 15 weeks, but please note that some teachers may not know specific pregnancy modifications.
Please also note:

If you’d like to attend non-pregnancy classes (from 15 weeks), you must speak to the teacher before booking or attending, and again at the start of class.
Contact us for a list of our pregnancy-trained teachers and instructors, as advice may vary between teachers.
Teachers may refuse entry to a class if they feel it is unsafe for you.
We cannot guarantee that our non-pregnancy yoga or pilates classes are suitable during pregnancy or postnatally.

After giving birth. For all classes, we recommend waiting at least 6 weeks after giving birth, and until you have been signed off by your GP at your postnatal check. If you’ve had a caesarean, your GP may advise waiting longer. When you’re ready, our Postnatal Yoga, Postnatal Pilates (where available) and Baby + Me classes are a lovely place to start. You are welcome to attend a regular yoga or pilates session, but please tell your teacher or instructor if you have given birth in the last 6 months, or have any pelvic floor or tummy muscle separation (diastasis recti) concerns, so they can offer modifications. Please note: if you are attending a non-postnatal class, the teacher may not be trained in postnatal yoga or pilates specifically, or able to offer postnatal alternatives. Ask at reception or contact us for a list of suitable teachers.
Looking after yourself. Please listen to your body, practise within your own limits, and tell your teacher about any injuries or conditions before class. We are not responsible for injuries caused by not following your teacher’s guidance or the waiver.

3. Booking and waitlists

One person, one booking. Everyone must have their own account and book their own space. Please don’t book for other people under your name, as we need everyone’s name on the class register for fire safety. Spaces are limited, so we strongly recommend booking in advance.
If a class is full, you can join the waitlist. You will need a valid payment option on your account to do this.
If a space opens up and you are next in line, Momence will add you to the class automatically and email you. This is fully automated and can happen at any time, so keep an eye on your inbox.
If that email reaches you less than 1 hour before class and you cannot make it, please email us to let us know.
Top tip: we often have no-shows. If a class you want is marked as fully booked, come along to the studio or location anyway, in case a last-minute space opens up at the start of the session.

4. Cancelling a class, late cancellations and no-shows

To cancel a studio or online class, use your Momence profile. Our cancellation window is 3 hours.

Cancel at least 3 hours before class (early cancel): your credit goes straight back into your account.
Cancel less than 3 hours before class (late cancel): you lose the credit for that class.
Don’t cancel and don’t come (no-show): you lose the credit, and a £10 No Show fee is charged automatically to the card on your Momence account.
We cancel the class: your credit goes back into your account.

Workshops and Outdoor Yoga sessions are non-refundable and non-transferable unless we cancel them. To cancel a subscription, see Section 8.

5. What’s included in each package

Where you can practise what: Reformer Pilates runs at Peckham and Queen’s Park only. Streatham offers Yoga and Mat Pilates only, with no Reformer.

Studio Class Packs and drop-ins: Yoga and Mat Pilates classes at all studios. Not included: Reformer Pilates, Masterclasses.
Reformer Class Packs, drop-ins and Monthly Subscription: Reformer Pilates classes at Peckham and Queen’s Park. Not included: Masterclasses.
Monthly, 6-Month and 12-Month Pre-Pay: unlimited studio and online Yoga, Mat Pilates and Barre, plus free Outdoor Yoga and free 2-hour Masterclasses, at all studios and online. Not included: Reformer Pilates (a Reformer Bolt-On is available on Monthly Pre-Pay).
Platinum Pre-Pay: everything in Pre-Pay, plus unlimited Reformer Pilates, at all studios and online.
Online Pre-Pay (Monthly or Annual): unlimited Livestream and On Demand classes. Not included: Gulnaaz Dashti classes.
Intro Offer: £45 Unlimited Yoga + Mat: unlimited Yoga and Mat Pilates (including Outdoor Yoga) for 21 days, at all studios. Not included: Reformer Pilates, workshops, masterclasses.
Intro Offer: £45 for 4 Reformer classes: 4 Reformer Pilates classes in 21 days, at Peckham and Queen’s Park. Not included: Yoga, Mat Pilates, workshops, masterclasses.
Off Peak Reformer 5 Class Pack: 5 Off Peak Reformer Pilates classes, at Peckham and Queen’s Park. Not included: Yoga, Mat Pilates, Online classes, Masterclasses, Workshops.
Unlimited Off Peak Monthly Yoga + Mat Pilates: unlimited Off Peak Yoga, Mat Pilates and Mat Barre, at Streatham, Peckham and Queen’s Park. Not included: Reformer Pilates, Online classes, workshops, masterclasses, trainings, Yogarise Perks.

Reformer Pilates needs a Reformer Intro Offer, Reformer Class Pack, Reformer drop-in, Reformer Monthly Subscription, Off Peak Reformer 5 Class Pack or Platinum Pre-Pay. Studio Class Packs, the Yoga + Mat Intro Offer and standard Pre-Pay packages do not include it.
Reformer Bolt-On. If you have a Monthly Pre-Pay and would like to add Reformer, ask at reception or email hello@yogarise.london. The Bolt-On is for Queen’s Park and Peckham customers only.
Masterclasses are not included in Class Packs.
Gulnaaz Dashti classes can only be booked with Gulnaaz Dashti class packs. They are not included in the Online Pre-Pay, other Online or Livestream Class Packs, or Studio Pre-Pay packages.

6. Off Peak passes

Off Peak Reformer 5 Class Pack

For Off Peak Reformer Pilates classes only, at Peckham and Queen’s Park: weekdays 7am to 5pm, and Saturdays from 3pm. Sunday is peak all day.
Activates on the date of your first class booked. You must activate it, by booking a class, within 90 days of purchase. It then lasts 8 weeks.
No extensions. Non-transferable and non-refundable. Not to be shared with others.

Unlimited Off Peak Monthly Yoga + Mat Pilates

Unlimited Yoga, Mat Pilates and Mat Barre during Off Peak hours, at Streatham, Peckham and Queen’s Park.
Off Peak hours are weekdays 7am to 5pm, and Saturdays from 3pm. This means you cannot practise weekday evening classes, or anything before 3pm on a Saturday. Sunday is peak all day.
Billed on the 1st of each month. Your plan starts on the date of purchase, and your first payment is pro-rated to the end of that month. Your first full payment is then taken on the 1st of the following month.
There is no minimum term. You may cancel at any time with at least one month’s notice before your next payment date, by emailing hello@yogarise.london. Because of the notice period, if you join part-way through a month and then cancel, your first full payment on the 1st will usually still be taken.
You may freeze your plan once a year for 2 weeks (the whole 2 weeks only). Please contact us at least one month before your next payment date.
Yogarise Perks are not included. Non-transferable. Not to be shared with others.

Both Off Peak passes

Concession discounts and other discount codes cannot be applied.
The usual 3-hour cancellation window and £10 No Show fee apply.

7. Class packs and drop-ins

Class packs activate on the date of your first booking, and are valid for the period shown below from that date.
Intro Offers activate on the date of your first booking.
Once you have booked your first class on a pack or Intro Offer, you cannot book a class on an earlier date. You can only book classes on or after your activation date.
Drop-in credits must be used within 1 month of purchase.

5 Class Pack (Studio or Reformer): valid for 6 weeks (42 days)
10 Class Pack (Studio or Reformer): valid for 10 weeks (70 days)
16 Class Pack (Reformer): valid for 12 weeks (84 days)
20 Class Pack (Studio): valid for 3 months (90 days)

Extending a pack. You can extend a standard class pack once, by one month, for £10. Email hello@yogarise.london to arrange it. Intro Offers, Pre-Pay passes, Off Peak passes and any promotional or discounted packs (such as 13 for 10 or the Summer Special) cannot be extended.

8. Subscriptions

Monthly Pre-Pay and Platinum Pre-Pay

Your package starts on the date of purchase. Your first payment is pro-rated: join on the 15th and you pay roughly half a month; join on the 1st and you pay a full month. After that, payments come out on the 1st of every month.
There is a minimum of 3 renewals, which come out after your first payment. After that, you may cancel at any time.
Once your 3 minimum renewals are complete, you can freeze your package once a year for a 2-week period. Your next renewal will be adjusted to reflect the freeze.

Monthly Subscription Class Packs (for example, “5 x Class Pack Monthly”)

Your pack starts on the date of purchase.
After 3 renewals, you can freeze it once a year for a 2-week period. Your renewal date will change accordingly.

6-Month and 12-Month Pre-Pay

Contact us for a 2-week holiday extension. We cannot extend your pass for more than 2 weeks unless you have exceptional circumstances.

Online Pre-Pay (Monthly or Annual)

There is a minimum of 3 renewals, after which you may cancel at any time. The Online Pre-Pay cannot be frozen or paused.

Unlimited Off Peak Monthly Yoga + Mat Pilates: see Section 6.

Freezing and cancelling: how it works

Freezes must be taken as one 2-week block. We cannot freeze individual days or part of the period.
To freeze or cancel, email hello@yogarise.london at least 1 month before your next payment date.

9. Gift cards and credit

Unused credit on your account and gift cards expire 1 year from the date of purchase or transfer. We cannot be held responsible for any lost credit, in £ or on class packs, after this time.
Class pack credits expire in line with each pack (see Section 7 and our pricing page). Drop-in credits expire 1 month after purchase.

10. Offers and promotions

How our offers work

These rules apply to every offer unless the offer itself says otherwise.

Discounted, sale and promotional packages cannot be extended. This includes Intro Offers and 13 for 10 packs.
Each promotional code can be used once per person.
Promotional subscriptions cannot be used with any other discount or offer, and must not be shared.
Using more than one account to reuse a code. Creating or controlling more than one account (for example with different email addresses, aliases or altered personal details) to use a single-use code more than once is a serious breach of these Ts+Cs. This applies to free codes too. If this happens, we may close all the accounts involved and invoice you for the full, undiscounted price of everything you received. If that invoice is not paid, we may take legal action to recover the amount owed and any collection costs.

Intro Offer: £45 for Unlimited Yoga + Mat classes

Unlimited Yoga and Mat Pilates classes, including Outdoor Yoga, for 21 days from the date of your first booking.
For new customers and returning “Old Faces”, including anyone who has bought an earlier Intro Offer.
One per customer. Non-transferable, non-refundable, no extensions.
Excludes Reformer Pilates, workshops and masterclasses.
A £10 No Show fee applies if you book a class and don’t attend or cancel.

Intro Offer: £45 for 4 Reformer Pilates classes

4 Reformer Pilates classes within 21 days of your first booking, at Peckham and Queen’s Park only.
For new customers and returning members, including anyone who has bought an earlier Intro Offer.
One per customer. Non-transferable, non-refundable, no extensions.
Excludes yoga, mat pilates, workshops and masterclasses.
Please cancel at least 3 hours before class to keep your credit. A £10 No Show fee applies.

Concessions and Community Classes

We offer a 20% discount for NUS Students, NHS staff and other key workers, OAPs and those on a low income. Concessions cannot be used on Off Peak passes.
Our Community Classes are £7 drop-in (in person) and £3 online, or whatever you can afford.

30DC Monthly Pre-Pay and 30DC Platinum Pre-Pay

These have the same conditions and perks as the Monthly Pre-Pay and Platinum Pre-Pay.
Everyone taking part must have agreed to our Code of Conduct and these Ts+Cs, and signed their own Health & Safety Waiver.
The 30DC Monthly Pre-Pay has a 3-month minimum term, after which it can be cancelled with at least 30 days’ notice. It is a promotional subscription and cannot be used with any other discount or offer, or shared with others.
You can pause or freeze your subscription for 2 weeks once a year. Contact us and we will help; your next payment will be adjusted.

Other offers

Halloween 2026 Promotion
13 for 10 September Sale (13 classes for the price of 10, flash sale)
Summer Holiday 2026 Sale (20% off with the code WAYHAYVACAY on 5, 10 and 16 Reformer Packs, 5, 10 and 20 Studio Yoga / Mat Packs, and drop-ins)
Free New Launch Taster Session at Queen’s Park, July 2026, as promoted in our newsletter of 3 July 2026
Yogarise Milestone Rewards from email marketing
Iyengar Yoga Summer Special
3 for £30 Intro Offers: no longer available to buy.
NEWYEARGIFT code: available from 15 January to 11:59pm on 31 January 2026, once per customer, on all class packs, subscriptions and drop-ins (not Intro Offers or the Reformer Bolt-On). On Monthly Pre-Pay and Platinum Pre-Pay, your first, pro-rated month is not discounted, and the following 6 renewals are discounted by 15%. On all other subscriptions, 6 renewals are discounted.
50% off Monthly Pre-Pay: this promotion has now ended. It was valid once, on the Monthly Pre-Pay (studio), which does not include Reformer Pilates. The discount applies to your first renewal; your first payment is either full (if you join on the 1st) or pro-rated (if you join mid-month). You must then pay 2 further renewals at full price before you can cancel, and you cannot freeze or pause during this period. After that, our standard terms in Section 8 apply.

11. Online classes (Livestream and On Demand)

Please make sure you are in good health before joining an online class, and practise within your own limits. We are not responsible for injuries that happen while following an online class.
If you are pregnant, please consult your midwife or doctor. We recommend only practising Pregnancy (Antenatal) Yoga classes from 15 weeks onwards. We cannot guarantee that other yoga or pilates classes are suitable during pregnancy or postnatally.
Questions about Yogarise On Demand? Email hello@yogarise.london.

12. Workshops, masterclasses and events

Workshops, courses, day retreats, group sound meditations and other events are non-refundable and non-transferable.
If you can no longer come, please let us know at hello@yogarise.london as soon as possible.
If we cancel a workshop, we will give you credit on your account or a refund.
Some events only run if enough people book. If an event is cancelled for this reason, you will be refunded.

13. Outdoor Yoga (Rooftop and Peckham Bowls)

Outdoor Yoga has its own Outdoor Yoga Ts+Cs, including what happens in bad weather.
If we cancel an Outdoor Yoga class because of poor weather or unforeseen circumstances, your credit is returned to your Momence account.
Outdoor Yoga sessions are non-refundable and non-transferable unless we cancel them.

14. Retreats

Each retreat has its own Ts+Cs:

For all retreat enquiries, email retreats@yogarise.london.

15. Teacher Training and courses

All courses and trainings bought in the studio or online are non-refundable and non-transferable.
If you sign up for a training that is sold out, you will not be charged until a place becomes available. If no place becomes available, you will not be charged.
If we cancel a training, you will get a full refund.
Each training has its own Ts+Cs:

16. Retail

Items bought in the studio or online are non-refundable.
If an item is faulty or unusable, let us know and we will put it right with credit on your account, an exchange or, where the law requires it, a refund.

17. Studio etiquette

Timekeeping: Peckham and Queen’s Park

Please arrive at least 10 minutes before class to check in, change and settle. If you are not on time, you risk losing your space to someone on the waitlist. Always check in at reception when you arrive, even if you are in a rush. It’s your responsibility to make sure you are checked in. If you skip reception, you may be marked as a no-show and charged the £10 No Show fee, and in an emergency you would not be on the class register used for fire safety.
Reformer Pilates: you must be checked in and in the Pilates room when class starts. The doors are closed at the start of class and there is no late admittance, as it disrupts the class and you could miss important safety information.
Yoga and Mat Pilates: if you are up to 10 minutes late and the class is not full, you may still be able to join, at the discretion of management. If the class is full, you will not be admitted. If you are more than 10 minutes late, you will not be admitted, whether or not the class is full. No exceptions.
Our Front of House team deserve to be treated with respect, and they are required to follow studio policy. If you have a complaint or feedback, please email hello@yogarise.london for the attention of Management.

Timekeeping: Streatham

There is no reception desk. Your teacher checks you in, so please arrive at least 10 minutes early. At the start of class, the teacher locks the door. If you arrive late, please don’t knock or try to get in, as it disrupts the class. It’s your responsibility to arrive and be checked in before the door is locked.
All classes must be booked in advance. We are cashless and do not take payment at the studio.
There is a toilet but no changing facilities, so please arrive ready and changed if you can.

In the practice space

Pre-Pay students at Peckham and Queen’s Park may leave their mat, labelled as directed, in the mat storage areas. No other students may store mats. Mats are left at the owner’s risk.
Please place your mat within the floor markers.
Anti-viral spray and mat cloths are provided to clean around your mat, and your own mat if you wish. Please put any props back in storage after class.
Mat hire is £2 at reception in Peckham and Queen’s Park, and free in Streatham, or you are welcome to bring your own. Please spray and wipe hired mats after use.
Reformer room: please use the anti-viral spray and cloths to wipe down the machine and any equipment you used. Socks must be worn for hygiene, and we recommend grip socks for safety. You can buy them at reception in Queen’s Park and Peckham.

Children

For safety and everyone’s comfort, children under 16 must not be left unattended anywhere in the studio, including the café, practice areas and reception.
Children over 14 are welcome to practise alongside a parent or guardian who has a valid booking. The adult must sign the child’s waiver and stay with them at all times, including in the changing rooms and café.
Young adults aged 16 to 18 may practise in class. They must sign their own Momence / Health & Safety Waiver and follow all our policies and Ts+Cs.

Pets

Pets, including dogs, must not be left unattended anywhere in our studios, including the café, reception, changing rooms and practice areas.

If these policies on children and pets are not followed, we will refuse entry.

Lost property and valuables

You are responsible for your own belongings. Please use the lockers for valuables and keep an eye on your things.
Anything left behind goes to Lost & Found. Contact reception if you think you have left something. We keep items for 1 month, then give anything unclaimed to charity.
Mats left in mat storage at Peckham and Queen’s Park are left entirely at your own risk.
Yogarise cannot be held responsible for items that are lost or stolen on the premises.

18. Changes and questions

We may need to change the timetable, a class or a teacher from time to time. We will always try to let you know as early as we can.
We may update these Ts+Cs. The latest version will always be on our website, with the date it was last updated.
Questions, feedback or complaints? Email hello@yogarise.london and we will do our best to help.