Terms + Conditions
NOTE: Please refer to point 9 for Retreat Ts+Cs and point 10 for Yoga Teacher Training + Courses Ts+Cs. Outdoor Yoga Ts+Cs can be found within point 1.
CLASSES AND PACKAGES
1. GENERAL
All items purchased at Yogarise, whether in-person or online are non-refundable and non-transferable.
If you cannot attend a class that you have booked and you do not cancel, you will be liable to pay a £5 ‘No Show’ fine.
Any unused credit on account or gift cards will expire 1 year from date of purchase / transfer. Yogarise cannot be held responsible for any lost credit in £ or on class packs after this time.
All class pack credits expire as per individual purchases (see pricing page), and drop-in credits within one month of purchase.
Customer accounts that remain inactive for more than 2 years may have data deleted.
All participants must sign the Yogarise Health & Safety Waiver on their Momence Account prior to attending any class, workshop or event, online or in-person. It is the responsibility of the client to ensure they have understood and signed the waiver and are in a good state of health before participating in a class or event.
In addition, all pregnant students must have consulted their GP / Midwife before attending any non-pregnancy specific classes and must have an established yoga practice. They should also acknowledge that the teacher may not be qualified to teach pregnant students. If they are not sure, they should limit their practice to specific Pregnancy Yoga / Pilates classes from 15+ weeks.
Please note: If you wish to practise Reformer Pilates you must purchase a Reformer Pilates Intro Offer, Class Pack or Drop In. The Studio Class Packs, Intro Offer and Pre-Pay packages do not include Reformer Pilates. If you have a Pre-Pay Monthly package and would like to practise Reformer Pilates, please enquire at reception / hello@yogarise.london and purchase a Reformer Bolt-On, exclusively for Queen’s Park customers.
Please see here for Outdoor Yoga (Rooftop and Peckham Bowls) Ts+Cs: https://drive.google.com/drive/folders/1dp666MxZLWyFkzNgca36FTZ3cUPYwTu2?usp=sharing
2. CLASS PACKS / PRE-PAY PACKAGES / SUBSCRIBE + SAVE
All Class Packs and Intro Offers activate on the date of your first booking. Once the first class is booked you cannot book another class on a previous date. You can only book classes on dates that fall after your activation date.
If you’ve signed up to a *SUBSCRIBE + SAVE* class pack, after 3 renewals you can cancel / freeze your class pack once per year for a 2 week+ period. The freeze will change your renewal date accordingly. We cannot freeze / pause your *SUBSCRIBE + SAVE* class pack for individual days or portions of the 2 week period. Please contact us at least 1-month ahead of your next payment date.
All Pre-Pay passes are activated on the date of purchase. Sign up to the Monthly Pre-Pay for a minimum of 3 renewals, after which you may cancel / freeze at any time. ***PLEASE NOTE: Your monthly payment comes out on 1st of the month. Your first payment will be prorated if it is mid-month. Your 3 renewals come out after this initial payment.***
You can freeze your Monthly Pre-Pay package once per year for a 2 week period. Your next renewal will be adjusted to reflect the freeze. We cannot freeze / pause your Monthly Pre-pay Package for individual days or portions of the 2 week period. Please contact us at least 1-month ahead of your next payment due date.
If you have a 6-Month or 12-Month Pre-Pay package, contact us for a 2-week ‘holiday’ extension. We cannot extend your pass for more than 2 weeks unless you have exceptional circumstances.
The Yogarise Pre-Pay Monthly, 6-Month & 12-Month Unlimited packages include all studio and online yoga and mat pilates / barre classes, with the exception of Reformer Pilates. These packages also include free Outdoor Yoga and Masterclasses.
The Yogarise Online Pre-Pay (Monthly or Annual) includes Unlimited Livestream + On Demand classes. It has a minimum of 3 renewals after which you may cancel at any time. You cannot freeze / pause your Online Pre-Pay.
We are not able to allow Class Pack extensions on promotional Class Packs or offers. Refer to point 4, below.
Please note:
– If you wish to practise Reformer Pilates, please purchase a Reformer Pilates Class Pack. Our regular studio Class Packs and Pre-Pay packages do NOT include Reformer Pilates class.
– Masterclasses and Outdoor Yoga are not included in Class Packs. They ARE included as part of our Pre-Pay Package, or are £20 drop-in for all other customers.
3. BOOKING AND WAITLISTS
We strongly recommend that you book your class in advance as we have a limited number of spaces. If the class is fully booked you can join the waitlist. Please note, you will need to have a valid payment option to join the waitlist.
If you are on the waitlist and a space opens up (due to a cancellation) and you are next in line, you will receive an auto-email notifying you that you have been added to the class register. This service is fully automated and can reach you at any time.
If you receive the notification email at short notice (less than 1 hour) and cannot attend the class please email us to let us know.
Please see separate Ts+Cs doc for Rooftop & Outdoor Yoga. If Yogarise has to cancel the class due to poor weather or unforeseen circumstances, credit will be returned to your Momence account.
PLEASE NOTE: We often have ‘No Shows’ to classes so if you are keen to practise a class marked as ‘fully booked’, we recommend you come to the studio / location in case any last-minute spaces become available at the start of the session.
4. CLASS PACK EXTENSIONS
The Yogarise static class packs (non-renewing) have a limited number of days/weeks to use them as follows. All class packs are valid from the date of purchase.
5 Class Pack (Studio / Reformer): valid for 6 weeks (42 days)
10 Class Pack (Studio / Reformer)): valid for 10 weeks (70 days)
16 Class Pack (Reformer) : valid for 12 weeks (84 days)
20 Class Pack (Studio): valid for 3 months (90 days)
Class packs can be extended for one further month for an additional charge of £10. Class packs can only be extended once. Please contact hello@yogarise.london regarding this.
Intro Offers, Pre-Pay passes, promotional and/or discounted class packs (eg. ‘13 for 10’ offer) cannot be extended.
5. CANCELLATION
If you are booked into a standard studio or online class but can no longer attend, you must cancel the class. To cancel you must do this through your Momence profile.
Yogarise’s class cancellation policy is 3 hours. If you do not cancel with at least 3 hours prior notice, this will constitute a late cancellation and your credit will not be returned to your account.
If you do not late cancel you will be liable for paying a £5 ‘No Show’ fee.
If you ‘Early Cancel’ (up to 3 hours before class) the class credit will automatically be returned to your account.
If your class is cancelled by Yogarise your credit will be returned to your account.
Workshops, Outdoor Yoga sessions are non-refundable and non-transferable unless cancelled by the studio.
ClassPass or other external third-party bookings are liable to their cancellation policy. We cannot override this.
6. PROMOTIONS AND OFFERS
No extensions are permitted on any discounted, sale, or promotional class packages and purchases.
The 21 Day Unlimited Intro Offer is for new members only and is valid for 21 days from date of first booking. No extensions permitted. Charges will apply for no-shows or late cancellations.
If you have previously purchased the ‘3 for £30 Intro Offer’ or any other membership you cannot purchase the 21 Day Unlimited Intro Offer. If you are not eligible, and have purchased it in error, you may be challenged by our reception team and the offer will be revoked.
The 2 classes for £25 Reformer Pilates Intro Offer is for new members only and is valid for 21 days from date of first booking. No extensions permitted. Charges will apply for no-shows or late cancellations.
The 50% off Monthly Pre-Pay promotion is only valid once, on the Monthly Pre-Pay (studio) which does not include Reformer Pilates. The code will be applied to the first renewal of this package. Your first payment will either be a full payment (if on the 1st of the month) or a pro-rated amount if it is mid-month. Your first renewal will be at the discounted rate. You must then subscribe to an additional 2 renewals, paying full price, before you are eligible to cancel. It is not possible to freeze / pause your package during this initial period. After the 3 month renewal term our general Ts + Cs apply and you can cancel at any time or apply for a freeze / pause, as per point 2 above.
7. ONLINE YOGA CLASSES
Yogarise cannot be held responsible for any injury caused while following an online (Livestream or On Demand) yoga class. Please ensure you are in good health prior to joining the class.
If you are pregnant please consult your midwife or doctor. We recommend only practising Pregnancy (Antenatal) Yoga classes from 15+ weeks of pregnancy. We cannot guarantee the suitability of any other yoga / pilates classes for your pregnancy or postnatally.
Please email hello@yogarise.london with any queries regarding Yogarise On Demand.
Gulnaaz Dashti classes can only be booked using Gulnaaz Dashti class packs and are not included in the Online Pre-Pay or other Online / Livestream Class Packs or Studio Pre-Pay packages.
8. WORKSHOPS
All workshops, courses, day retreats, group sound meditation and other events purchased at the studio or online are non-refundable and non-transferrable.
If you can no longer attend a workshop / event that you have booked, please let us know hello@yogarise.london as soon as possible.
Credit on account or a monetary refund will be provided if the workshop is cancelled by Yogarise.
Some events will only run if there is a minimum number set by the studio / teacher. If it is cancelled for this reason, you will be refunded.
9. RETREATS
Please refer to the specific Terms + Conditions below for each retreat.
For all retreat enquiries please email retreats@yogarise.london
10. TEACHER TRAINING & COURSES
All courses and trainings purchased at the studio or online are non-refundable and non-transferrable.
If you sign up for a sold out training you will not be charged until a place becomes available. If a place does not become available you will not be charged.
If the training is cancelled by the studio you will be issued a full refund.
Read about specific Ts+Cs below, for Yogarise 200hr 12-Month Vinyasa Yoga Teacher Training and Yogarise Intensive 200hr Mexico+London Vinyasa Yoga Teacher Training:
12-MONTH VINYASA YOGA TEACHER TRAINING Ts+Cs
MEXICO + LONDON TEACHER TRAINING Ts+Cs
11. RETAIL
All items purchased at the studio, or online, are non-refundable.
Credit on account at Yogarise or exchange will be provided if an item is found faulty or in unusable condition.
12. STUDIO ETIQUETTE
TIMEKEEPING
Peckham & Queen’s Park:
Customers must arrive on time for the session booked. We have 15-30mins between most classes to give ample time to check-in, change and get settled. If you have booked a class and do not arrive on time, you risk losing your space to someone on the waitlist. If you are late (within 10 mins of the start of class) and the class is not full, you may still be admitted to practise (at the discretion of management). If the class is full, you will be turned away. If you are more than 10 minutes late you will not be admitted regardless of whether it is full or not, no exceptions.
Streatham:
There is no reception desk so customers must arrive 10 minutes early for class. We are cashless and do not take payment at the studio. All classes must be pre-booked. Doors will close as soon as class begins. Students are also advised to arrive ready and changed for their class if possible. There is a toilet but no changing facilities in Streatham.
IN THE PRACTICE AREA
Pre-Pay students in Peckham may leave their mat (labelled as directed) in the specified mat storage areas, no other students are permitted to store their mats. Students must place their mats within the floor markers in the studio spaces. Anti-viral spray and mat cloths are provided within the studio space to clean around your mat (and for your own mat if you wish). Place any used props back in the storage units after class.
Mats are available to hire for £2 at reception in Peckham and Queen’s Park. They are free to hire in Streatham if needed or students can bring their own. Students should spray and wipe down hired mats after use.
LOST & FOUND
All students are responsible for their own belongings. All items left behind will be stored in ‘Lost & Found’. Please contact reception if you think you might have left something at the studio. Items will be kept for one month and anything left unclaimed will be given to charity.
Any customer who leaves their mat in the Peckham / Queen’s Park mat storage does so at their own risk. Yogarise cannot be held responsible for any items that are lost or stolen on the premises. Please use lockers provided for valuables, and keep an eye on your belongings.